Serviceware SE: Serviceware SE enters into partnership with IT service provider Materna in the field of IT Financial Management

Idstein (pta010/19.10.2023/09:00 UTC+2)

• Materna becomes a reseller, support and implementation partner for Serviceware Financial
• Joint marketing of the respective services and products
• High synergy effects anticipated in sales and marketing activities

Idstein, 19 October 2023 Serviceware SE ("Serviceware", ISIN DE000A2G8X31) has entered into a partnership in the area of IT Financial Management (ITFM) with Materna Information & Communications SE ("Materna"), an internationally operating IT service provider headquartered in Dortmund. In the course of the partnership, Materna will become a reseller for the Serviceware Financial software module, the software solution for the financial management of IT and shared services from the ESM platform of Serviceware. Materna will also provide implementation, support and training services. Serviceware expects the partnership to generate additional growth in sales and marketing.

Serviceware and Materna are planning to closely interlock their range of services in IT Financial Management and beyond in the future. The partnership combines the expertise of Materna in consulting and implementation in the field of ESM with the financial management solution of Serviceware. Materna has a strong customer base with numerous corporations and large companies, which offers Serviceware new customer potential.

Effective ITFM is today a critical factor for the long-term success of companies. Many companies continue to handle their IT budgets with Excel and other spreadsheets. The time expenditure and the susceptibility to errors are correspondingly high. With Serviceware Financial, companies have a future-oriented solution with comprehensive analysis tools, reporting options and automated workflows which can be continuously developed, adapted to individual needs and delivers reliable and error-free results as well as full transparency on IT costs. Significant savings can be achieved in particular through the Serviceware's "Digital Value Model".

Nadine Pfleger, Group Director Business Transformation at Serviceware: "Through the strategic partnership with Materna, we are further expanding our good position in the field of IT cost management and thus strengthening our position on the global ESM market. As a first step, our cooperation includes Serviceware Financial. Building on this, we want to develop new software solutions together with Materna and launch them on the market. We are currently examining for example how our software solutions can be used in conjunction with the sustainability consulting approach of Materna."

Ulrich Pöhler, Director Business Development - ESM at Materna: "Serviceware Financial offers excellent additions to our product and consulting portfolio. The module provides companies with a unique tool with which they can keep track of their finances and ensure full cost transparency. This is more important than ever, especially in economically turbulent times like today. Together with Serviceware Financial, we create significant added value for companies and will strengthen our range of services with this partnership for the benefit of our customers."

About Serviceware

Serviceware is a leading provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as five of the seven largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 500 people at 14 international locations.

For more information, please visit www.serviceware-se.com.

About Materna

The Materna group implements sustainable IT and digitalization projects for customers from corporations, medium-sized businesses and public authorities. With more than 4,000 employees worldwide, Materna generates sales revenues of EUR 554 million (2022). Know-how and competencies are bundled along nine focus areas. In the focus areas of Digital Administration, Enterprise Service Management and Passenger Journey, Materna has been a market leader for many years. With the focus areas SAP Transformation, Journey2Cloud™ and Cyber Security, Materna offers solutions for the currently most pressing challenges in almost all industries. In the focus areas of Digital Experience, Sustainability & Resilience and Data Economy, Materna offers solutions that enable customers to position themselves sustainably and generate added value in the long term.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
Email: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Berlin, Dusseldorf, Stuttgart, Tradegate