Serviceware SE: Leading global packaging company uses Serviceware Financial for IT Financial Management

Idstein (pta008/08.04.2025/09:00 UTC+2)

Idstein, April 8, 2025 Serviceware SE ("Serviceware", ISIN DE000A2G8X31) has recorded a further high-profile new customer acquisition. A leading global packaging company has decided in favor of the Serviceware Platform with the Serviceware Financial module. The software solution for IT cost management by Serviceware will initially be implemented at the company's site in Italy. Serviceware Financial will be used by the new customer after it was not possible to successfully implement the solution of a US competitor. The SaaS contract has a minimum term of five years.

Sam Wilson, Head of International Business at Serviceware: "We are pleased to welcome our first Financial customer in Italy. Serviceware is making very good progress in the scheduled expansion of its international activities and is seamlessly continuing the strong momentum of the last fiscal year in 2025. This new customer acquisition once again underscores our strong market position, even in direct comparison with competing products."

About Serviceware

Serviceware is a provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as 5 of the 7 largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 450 people at 14 international locations.

For more information, please visit www.serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
Email: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Berlin, Dusseldorf, Stuttgart, Tradegate