Serviceware SE: Serviceware SE strikes one of the largest licence deals in its history with DAX-listed company

Bad Camberg (pta024/02.04.2020/10:35 UTC+2) * Serviceware Financial (anafee) replaces competing product as new provider
* Structured IT service catalogue and flexible budgeting scenarios convinced customer
* Contract awarding in a challenging economic situation confirms market focus on ESM solutions

Bad Camberg, 2 April 2020. Serviceware SE ("Serviceware", ISIN DE000A2G8X31) has won a major deal with another company from the German Stock Index (DAX). The customer has more than 100,000 employees decided in favour of the software solution "Serviceware Financial" (formerly anafee).

The contract is for a minimum of five years and represents one of the largest licence contracts in the so far more than 20-year history of Serviceware. In addition, maintenance, service and consulting services have been included, which will also be spread over several years.

During the first 12 months the contract will deliver revenue worth seven digits of Euros for Serviceware. This means that 12 DAX companies now use the software solutions of Serviceware which replaces the existing US competitor as the contracting partner.
Serviceware Financial, the software solution for the Financial Management of IT and Shared Services has been able to convince the DAX company with a structured service catalogue, numerous analytical tools for the identification of cost drivers, a detailed flow of costs as well as various budgeting scenarios.
Dirk K. Martin, CEO and Co-Founder of Serviceware: "With Serviceware Financial we offer a product with which service costs can be analyzed, efficiently managed and optimized. This meets, more than ever before, the demand from the market. The winning of another DAX customer in the challenging general economic situation is seen by us as a confirmation of our excellent positioning and as part of our growth strategy."

About Serviceware
Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.

The core of the portfolio is the Serviceware platform which includes the software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus outperform). All solutions can be integrated but can also be used independently of each other.

Serviceware supports customers from delivering strategic consulting over defining service strategies all the way to implementation with the Serviceware platform. In addition, we offer the infrastructure solutions and managed services necessary for operation.

Serviceware has more than 900 customers worldwide from various business sectors; among these are four out of the seven largest German and 12 out of DAX 30 companies. The Serviceware headquarters are located in Bad Camberg, Germany and the Company has over 480 employees at 14 national and international locations. For more information visit wwww.serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
E-Mail: Serviceware@edicto.de

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Emitter:	Serviceware SE Carl-Zeiss-Straße 16 65520 Bad Camberg Germany
Contact Person:	Investor Relations
Phone:	+49 6434 94 50-0
E-Mail:	serviceware@edicto.de
Website:	www.serviceware.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Berlin, Dusseldorf, Stuttgart, Tradegate