Serviceware SE: Serviceware SE steps up international expansion also in Asia and wins Fortune Global 500 company as a customer

Idstein (pta009/09.04.2024/09:00 UTC+2)

• First large account in Asia
• Use of the ESM platform modules Serviceware Financial and Serviceware Performance
• SaaS contract with a minimum term of three years and sales revenues in the seven-digit USD range
• Expansion of the international business with ongoing strong momentum
• International sales revenues already increased by around 50 percent in the past fiscal year

Idstein, 9 April 2024 Serviceware SE ("Serviceware", ISIN DE000A2G8X31) is continuing its international growth course with a strong momentum and has now successfully entered the Asian market. Serviceware has gained a Fortune Global 500 company as a new customer in Asia. The company from the oil industry with sales revenues in the high double-digit billion USD range and several tens of thousands of employees has opted in favour of the Serviceware ESM platform with the Serviceware Financial and Serviceware Performance modules as well as the Serviceware Digital Value Model (DVM). The SaaS contract was initially concluded for a term of three years. The conclusion of the contract is associated with sales revenues in the seven-digit US dollar range for Serviceware. The scope of the project also includes consulting and support services. The market-leading software solutions for the financial management of IT and Shared Services and corporate planning will replace the new customer's previous proprietary solution.

Dirk Martin, CEO at Serviceware: "We are making very good progress with our internationalisation strategy. The market success in Asia is yet another milestone. Having already increased our foreign sales by around 50 percent in 2023, Serviceware has succeeded in further boosting its strong growth abroad in the current fiscal year, so that we are also optimistic about our sales growth abroad for the full year 2024. The current customer acquisition of one of the world's highest-revenue companies is proof of our expertise and that we are ideally positioned in the market with our solutions to consistently fulfil market needs."

About Serviceware

Serviceware is a leading provider of software solutions for the digitalization and automation of service processes (Enterprise Service Management), with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform consists of seamlessly integrated software solutions that can also be used independently of each other. Since 2018, Serviceware has been focusing on the potential of artificial intelligence in service management. Today, AI is the central innovation factor of the Serviceware Platform, which is constantly being further developed in the company's own AI competence center in cooperation with TU Darmstadt.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Serviceware Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as managed services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including 18 DAX companies, as well as 5 of the 7 largest German companies. The head office of Serviceware is in Idstein, Germany. Serviceware employs more than 470 people at 14 international locations.

For more information, please visit www.serviceware-se.com.

Media Relations
edicto GmbH
Axel Mühlhaus/Doron Kaufmann
Tel. +49(0) 69/905505-52
Email: investor-relations@serviceware-se.com

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Emitter:	Serviceware SE Serviceware-Kreisel 1 65510 Idstein Germany
Contact Person:	Investor Relations edicto GmbH
Phone:	+49 69 90550552
E-Mail:	serviceware@edicto.de
Website:	www.serviceware-se.com/de
ISIN(s):	DE000A2G8X31 (Share)
Stock Exchange(s):	Regulated Market in Frankfurt; Free Market in Berlin, Dusseldorf, Stuttgart, Tradegate